Report a Concern

If you have a concern or question about an issue that falls within By-law jurisdiction, please contact the Town of Grimsby by using one of the following methods listed below:

• Online Complaint Form – Online complaints can be submitted at anytime and are directly forwarded to members of the Municipal Law Enforcement team. Upon receiving the complaint successfully, the complainant will be notified by email. Please complete the Online Complaint Form found on the Report an Issue page. 
• Telephone – call 905-945-9634 during business hours (Monday to Friday, 8:30 a.m. – 4:30 p.m.). If no individual can take your call, please leave a voicemail and a member of the Municipal Law Enforcement team will call you back as soon as possible. Telephone complaints should always include the complainants full name and phone number. This allows Municipal Law Enforcement Officer to obtain further information to your concerns.
• Email: MLE@grimsby.ca
• In Person - during business hours | Monday to Friday, 8:30 a.m. – 4:30 p.m. at:
  • 160 Livingston Avenue, Grimsby, ON L3M 0J5
• By Mail – you can print a copy of the form and mail it to:
  • 160 Livingston Avenue, Grimsby, ON L3M 0J5

Anonymous By-law Complaints

Anonymous complaint forms are not accepted in the Town of Grimsby. Should a complaint result in legal action by the Town, you may be required to give evidence and/or appear in court.

Municipal Law Enforcement

Municipal Law Enforcement Officers investigate all complaints about By-law violations. The Town closes the file if no violation is found. If the Town decides not to proceed with legal action regarding a complaint, you may still pursue other legal options.

Step 1

If a violation is found, the Officer gives an Order, Verbal Demand or Notice to Comply to the property owner and/or occupant. The order includes:

1. A list of the violations
2. What needs to be done by the property owner and/or occupants to correct the violation
3. Specific deadline for work to be completed
4. Name and contact information of the investigating Officer

Step 2

The Officer will conduct an inspection after the deadline listed on the Order or Notice to Comply. If no action has been taken, the Officer may:

1. Issue a ticket to either the property owner or the occupant.
2. Charge a fee for inspection defined in the Fees & Charges By-law. The property owner is responsible for this fee, and it could be collected as part of the owner's property taxes.
3. Send a contractor, working on behalf of the Town of Grimsby, to bring the property into compliance. The property owner is responsible for this cost, and it could be collected as part of the owner's property taxes. 

Other Concerns

• Traffic violations are handled by the Niagara Regional Police. 
• Garbage and waste complaints can be reported to the Niagara Region. 
• Recycling complaints or questions can be directed to GFL Environmental Inc: 1-855-769-3760