Report an Issue
Report any issues to the Town of Grimsby to help keep our community safe, clean and enjoyable for everyone. Use our online reporting forms or contact us directly to let us know about an issue. Online form reporting is received by staff during regular business hours of operation (Mon-Fri 8:30 am - 4:30 pm)
If there is an urgent matter regarding a Town related issue and it is outside of regular business hours (Mon-Fri 8:30 am - 4:30 pm), you can call the Public Works Operations Centre at 905-945-9201. Your call will be automatically directed to the after hours Call Answering Service. A live operator will receive your information and direct it to the appropriate staff.
Animal Control | ||||||||||
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By-Law Enforcement | ||||||||||
To report a By-Law enforcement issue, please fill out the report a problem form using the link below or Town Hall at 905-945-9634. By-Law Enforcement complaints may include:
Please visit By-Law for any additional information regarding By-Laws and/or By-Law Enforcement. |
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COVID-19 | ||||||||||
To report a COVID-19 issue, please fill out the report a problem form using the link below or call Town Hall at 905-945-9634. |
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Drinking Water Quality | ||||||||||
To report a drinking water quality issue please call the Operations Centre at 905-945-9201. | ||||||||||
Driveway Culvert Issue | ||||||||||
The Region of Niagara is responsible for issues occurring on certain roads in Grimsby. The following streets are maintained by the Region of Niagara:
To report a driveway culvert issue on one of these streets please contact the Niagara Region directly at 905-984-3690 or 1-877-552-5579. If a driveway culvert issue is NOT being reported on one of these streets, please fill out the report a problem form using the link below or call the Operations Centre at 905-945-9201. |
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Garbage | ||||||||||
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Grading and/or Drainage Issue | ||||||||||
To report a grading and/or drainage issue, please fill out the report a problem form using the link below or call the Operations Centre at 905-945-9201. |
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Parking | ||||||||||
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Parks and Facilities Issue | ||||||||||
To report an issue at a Park or Town Facility, please fill out the report an issue form using the link below or call the Recreation and Facilities Department at 905-309-2073. NOTE: these reports are received during regular business hours. If the problem you are reporting is an urgent matter please call the Peach King Centre at 905-945-1288 during regular business hours or call the After Hours Emergency Number at 905-945-9201. |
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Rail/Railway Issue | ||||||||||
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Roads/Sidewalks | ||||||||||
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Sanitary Sewers and Sanitary Services | ||||||||||
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Street Light | ||||||||||
To report a street light issue, please fill out the report an issue form using the link below or call the Town's Operations Centre at 905-945-9201. |
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Traffic and Traffic Related Issues | ||||||||||
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Tree Planting and Tree Maintenance Issues | ||||||||||
The Region of Niagara is responsible for tree issues occurring on certain roads in Grimsby. The Region of Niagara maintains is responsible for tree issues on the following roads:
To report a tree planting or tree maintenance issue on one of these streets please contact the Niagara Region directly at 905-984-3690 or 1-877-552-5579. If a tree issue is NOT being reported on one of these streets, please fill out the report a problem form using the link below or call the Operations Centre at 905-945-9201. |
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Utilities/Hydro Issue | ||||||||||
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Watermain/Water Meter Issue (including water service on your property) | ||||||||||
For issues regarding water service plumbing within your property (plumbing inside your home beyond the water meter or the water service from your house to the property line) please contact a plumber. For issues regarding a leaking water meter or water service (from the property line to the road) or a watermain break, please call the Operations Centre at 905-945-9201 (available 24 hours a day). To report damage due to watermain construction, please fill out the report an issue form using the link below or call Public Works Engineering Division at 905-945-9634 ext 2014. For additional information regarding water mains please visit Public Works for more information. |
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Website Issue |
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To report an issue with the Town of Grimsby website, please fill out the report an issue form using the link below or call the Town Hall at 905-945-9634. |
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