Help Shape Grimsby’s Customer Service Experience

The Town of Grimsby is developing a Customer Service Strategy to improve how residents, businesses, and visitors experience Town services.

From applying for permits to visiting Town facilities, attending programs, or contacting staff - every interaction shapes your experience. 

Take a few minutes to share your thoughts by visiting www.letstalkgrimsby.ca/customer-service-strategy and completing the online survey.

Together, we can build a service experience that reflects the needs of our growing community.