The Public Works Operations Centre Staff monitors and maintains the Town's sanitary sewer system.

Sewer backups and sewer line blockages

Do you have sewer backing up into your basement? Call the Town's Operation Centre 24-hour service line at 905-945-9201.

Issues on private property

If the problem is occurring from the private property side, please call a contractor to identify the cause.

Replacing private property sewer lines

Should you need to replace private property sewer lines, please contact our building Department for permit requirements at 905-309-2022.

Sewage odour

Issues related to sewage odour specifically coming from Park Road, Lake Street and Windward Drive manholes located within the roadway, should be reported to the Niagara Region at:

  • 905-945-3089 (8:30 a.m. - 4:30 p.m., Monday to Friday)
  • 905-984-3690 (outside of normal business hours)

Other sewer odour concerns may be directed to the Town's Operations Centre staff at 905-945-9201, 24 hours, seven days week. Our answering service receives all after-hours calls.

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