NOTE: Many residents are unaware the Town does not have extra staff or shifts for nights, weekends or holidays. The work performed during these 'after-hour' times is done by the same staff that works regular weekday hours. Staff make every effort to maintain the Town's roads and sidewalks in a professional and timely manner.
The Town of Grimsby has 333 lane KM of roads and 70 KM of sidewalks that require winter maintenance.
Our drivers are regulated by the Province as to the maximum number of hours (13 hours) they are allowed to drive. With this limitation, we work to clear snow from roads and sidewalks so our residents can get home at the end of a snow event.
Every winter, we have incidents where residents have thrown objects, snow and shovels at our equipment or verbally abused our drivers. Our staff are trying to do the best job they can. They are out clearing snow before most people leave for work and continue to work until most people come home at the end of the day. As well, our staff then has to go home and shovel their own driveways.
Answers - #1
Snow Banks - At all times, please ensure children do not play in snow banks along the roadways or sidewalks.
Answer - #2
Parked cars slow down clearing operations and delay our response to other streets. Keep your vehicles off the road during a snow event and 48 hours after the storm event for cleanup operations.
Answer - #3
Parking Enforcement does occur during snow events and tickets may be issued to vehicles parked on the road.
Answer - #4
Our priority is to continue plowing streets to ensure that all residents’ streets have at least one plowing during an event and resources are not available to return during a storm to clear snow left behind due to parked cars.
Answer - #5
There will always be varying amounts of road snow that is deposited by the plow into driveway openings which cannot be avoided each time the plow clears the streets.
Answer - #6
After a significant snow storm and the initial snow plowing and sanding has been completed, the Town’s forces will need to remove snow that is piled along the road edge/curb that is causing the road surface to ‘narrow’. This snow still remaining on the road requires the plows to go through the streets and push it back. This may cause some snow to be deposited back into your driveways.
Answer - #7
All snow plow routes have a start and end location. Your street may be at the beginning, in the middle or at the end of a snow plow route which may be up to 12 hours to complete after the storm stops. Many residents call upset because the plow hasn’t arrived, but depending on the street, they may not be scheduled to be plowed until the end of the plow’s route.
Answer - #8
A large snow plow is not able to maneuver effectively within a cul-de-sac and is best used on the straighter roadways.
Answer - #9
The Town may need to remove snow from courts, cul-de-sacs, intersections at times throughout the winter to improve visibility and provide additional space for future snow storage. Again, the Town does not remove snow that may have been deposited in driveways during snow clearing operations.
Answer - #10
Placing snow or ice on a roadway is a violation under the Highway Traffic Act.
Answer - #11
Call “911” for emergencies during a winter storm that requires Fire, Police or Ambulance whether or not your street has been cleared. If Emergency Response agencies have difficulty accessing a street, the Emergency responder will contact Town staff directly and we respond immediately.
Answer - #12
Closing of escarpment access roads (Woolverton & Park Roads) may occur during a winter event.
Answer - #13
The Town applies an anti-icing liquid to the escarpment accesses (Woolverton & Park Road hills) prior to a forecasted storm when conditions permit. This is a product that is sprayed on the road and dries quickly and looks like 5 or 6 narrow beige coloured lines on the road surface. Immediately after the liquid is applied to the road, the surface will be slightly wet, but this is no more slippery than water/rain and the product dries within a few minutes. This liquid is activated by the snow and provides melting action by “breaking” the bond between the snow and the road surface.
Answer - #14
The Town limits the amount of salt used on the roads to reduce the impact of the salt on the environment as required by Environment Canada.
Answer - #15
The Town’s plow trucks and sidewalk plows are equipped with GPS devices that can provide location, time, temperature, sand application rates and plow up/down data. Supervisory staff use this formation to determine the progress of the snow removal operations and ensure all areas are completed.
Answer - #16
We do not clear residents’ sidewalks that ‘branch-off’ from the Towns’ sidewalks and go into private property this is the responsibility of the property owner.
Answer - #17
The Town provides sidewalk clearing during and after storm events. Town sidewalks run along the Town and Region of Niagara roadways. Many of the Town’s sidewalks are located close to the road and once cleared of snow can be refilled in by a passing roadway plow. This cannot be prevented, as there is very little space between the road edge and the sidewalk to ‘store’ the snow that is coming off both the road and the sidewalk. When this occurs, once we become aware, staff will return to these locations to remove the snow as soon as possible.
Answer - #18
During snow clearing operations on both our roads and sidewalks, there is always the possibility that some grass or granular shoulder along the roadside may be ‘rutted’ or disturbed. If this occurs, please contact our Operations Center and we will schedule the repairs in the Spring. We do not repair or replace speciality concrete, paver stone or asphalt driveways/aprons that may be damaged by our snow clearing operations.
Answer - #19
Many residents have a ‘rough’ idea as to when the plow generally arrives on their street after the start of a storm. If you have not seen a plow and it is well past the usual time that a plow would generally be around and you think your street may have been missed, please call the Operations Center and information will be forwarded to staff. Operators are very good at completing their plow routes in a regular routine; however, alterations may occur due to equipment breakdown, delays due to parked cars obstructing our progress or plows having to bypass areas that can’t be safely manoeuvred and end up redirected to other streets where they can get through safely.
Answer - #20
After a snow event, the sidewalk plow may be assigned to patrol the sidewalks looking for icy/slippery sections and/or to plow any areas where snow may have filled in the sidewalk.
Answer - #21
The Town will replace a mailbox and/or post, if there is obvious physical evidence on the mailbox/post that it was struck by the plow.
Answer - #22
The Town does not clear the access areas to super mailboxes. If you have a concern, you need to contact Canada Post.
Answer - #23
The Town does not remove the snow banks along the Main Street downtown core, as this street belongs to the Region of Niagara. Any inquires should be directed to the Region.
These pathways are generally located atthe end of every other parking stall but they could be obstructed by parked cars.
Answer - #24
If your recycle bin has been broken by the plow truck, please return the bin to our Operations Center located on the corner of Elizabeth and Clarke Street and it will be replaced free of charge.
Answer - #25
The parking lots for the Town’s arena and other associated Town buildings are maintained by the Parks & Facilities department. Their staff acts independently from the Public Works department that maintains the roads, sidewalks and some parking lots in the downtown core. There is the possibility that you may see some Parks/Facilities lots being cleared before some roadways.
Answer - #26
Properties with both frontage and side yards fronting the street may receive more snow in their driveways than others with only frontage. Depending on the amount of snow and absence of other driveways in the area, there is the potential for the plow to ‘carry’ snow around corners and deposit the snow into the first driveway opening.
Answer - #27
Please ensure snow is cleared away from fire hydrants if at the bottom of your property.Fire Hydrant Accessibility