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Accessible Customer Service

Alternate formats for Town forms and documents are available upon request. We will do our best to accommodate your needs in a timely fashion.
To Access a TTY-Bell Relay Service: 1-800-855-0511 (Voice to TTY) or 711 (TTY to Voice)
Click  pdf TTY - Bell Relay Service
Should you require any accommodations ofr a disability in order to make a delegation to Council or speak at a public meeting, please contact the Clerk's Department in advance so arrangements can be made priror to the meeting. The Clerk's Department can be reach at 905-309-2003 or by e-mailing Hazel Soady-Easton at This email address is being protected from spambots. You need JavaScript enabled to view it.
For more information please click on the following link:
pdf Accessible Customer Service

Joint Accessibility Advisory Committee

The Joint Accessibility Advisory Committee is a partnership between 6 communities in Niagara: Thorold, Pelham, Niagara-on-the-Lake, Lincoln, West Lincoln and Grimsby.

Together with Council, we share a commitment to facilitate the identification and removal of barriers to people with disabilities promoting equal opportunities to our citizens of all abilities.

pdf JAAC Application and Terms of Reference

JAAC Meeting Schedule

pdf AODA Application Form 2010

Annual Accessibility Plan:

pdf Multi-Year Accessiblity Plan 2013-2017
pdf Accessibility Policy Grimsby Lincoln West Lincoln Pelham Update 2016

Ontario’s Accessibility Laws, Standards and Compliance:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/index.aspx
http://www.accessibilitytoolbox.com/home.asp
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/ComplyingStandards/toolstohelpyoucomply_qnaformunicipalities.aspx

News:
Independent Review of AODA, 2005:
http://www.mcss.gov.on.ca/en/mcss/publications/accessibility/accessibility.aspx

Government of Ontario Response to Beer Report:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/OntarioAccessibilityLaws/2005/reviewOfLegislation_letter.aspx

Red Cross Grimsby Accessible Transportation Program

We Give Mobility & Support Independence

The Canadian Red Cross provides transportation for the frail, elderly and disabled in the community.  The service is for those unable to use public transportation or private means.

This service is provided to the residents of Grimsby through a partnership between the Canadian Red Cross, The Town of Grimsby and the Hamilton Niagara Haldimand Brant LHIN.

Clients must be approved for service through an application process prior to accessing service.  Applications are available by calling the Canadian Red Cross at  905-680-4099 ext.7249

(Applications may be completed over the phone for those clients who require assistance with the process.)

Trips Types:  Medical, Shopping, Social, Compassionate & Day Program.

Hours of Operation:  Monday through Friday, 8:30am to 4:30pm

Upcoming Events